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Ready to start your journey to Radiant? Have questions about our coaching services? We're here to help you level up your game.
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Quick answers to your immediate questions
Available during business hours
Response Times
We typically respond to inquiries within 2-4 hours during business hours and within 24 hours on weekends.
Frequently Asked Questions
How quickly can I schedule my first coaching session?
Most coaches have availability within 24-48 hours. Premium tier users get priority scheduling and can often book same-day sessions during peak hours.
What if I need to reschedule or cancel a session?
You can reschedule or cancel sessions up to 24 hours in advance without any penalty. Changes made with less notice may incur fees depending on your package tier.
Do you offer refunds if I'm not satisfied?
Yes! We offer a satisfaction guarantee. If you're not happy with your first session, contact us within 48 hours for a full refund or coach replacement.
Can I request a specific coach?
Absolutely! You can browse our coach profiles and request specific coaches based on their specialties, teaching style, and availability. We'll do our best to accommodate your preferences.
What equipment do I need for coaching sessions?
You'll need Discord for communication, a stable internet connection, and the ability to screen share. For VOD reviews, you'll need recording software like OBS or Medal.tv to capture your gameplay.