Privacy Policy

Your privacy and data security are our top priorities. Learn how we protect and handle your personal information.

Last Updated: September 8, 2025

Introduction

Pick Masters ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pickmasters.org or use our gaming coaching services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information: When you register for an account, book coaching sessions, or contact us, we may collect personal information that can identify you, including:

  • Full name and username
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment processors)
  • Gaming-related information (rank, preferred agents, gameplay goals)
  • Communication preferences and session feedback

Technical Information: We automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type, version, and operating system
  • Device type and screen resolution
  • Pages visited, time spent on pages, and click patterns
  • Referral source and search terms used

How We Use Your Information

We use the collected information for various purposes, including:

  • Service Provision: To provide, maintain, and improve our coaching services
  • Account Management: To create and manage your account, process bookings, and handle payments
  • Communication: To send you service-related notifications, coaching updates, and marketing communications
  • Personalization: To customize your experience and recommend suitable coaches or training programs
  • Analytics: To analyze usage patterns, improve our website functionality, and develop new features
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Coaches: We share necessary information with your selected coaches to facilitate coaching sessions
  • Service Providers: We work with trusted third-party companies that provide services on our behalf (payment processing, email services, analytics)
  • Legal Requirements: We may disclose information when required by law, court order, or government request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred
  • Protection: To protect the rights, property, or safety of Pick Masters, our users, or others

Data Security

We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and regular security audits
  • Access controls and employee training on data protection
  • Regular monitoring for security vulnerabilities

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookies Policy.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request a copy of your information in a structured, machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at info@pickmasters.info.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter for legal and business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@pickmasters.info

Subject Line: Privacy Policy Inquiry

We are committed to addressing your privacy concerns promptly and transparently.